Frequently Asked Questions
1. What services does Hanumavega International Couriers and Logistics offer?
We offer a wide range of services, including:
- International Couriers
- Excess Baggage Couriers
- Medicine Couriers for International
- Sweets & Pickles Couriers
- Gift Packs and Return Gifts Couriers
- Electronic Items Couriers
- Document Couriers
2. How do I book a courier with Hanumavega?
You can book a courier by visiting our office, contacting us via phone or email, or booking online through our website. Our team will assist you with the necessary documentation, packaging, and any queries you may have.
3. Do you provide door-to-door pickup and delivery services?
Yes, we offer door-to-door pickup and delivery services for most locations. Please contact our team to confirm availability in your area.
4. How can I track my shipment?
Once your shipment is booked, you will receive a tracking number. You can use this number to track your shipment's status on our website or contact our customer service for updates.
5. What items are prohibited from being shipped?
Prohibited items include hazardous materials, explosives, weapons, illegal substances, live animals, and any items restricted by law in the origin or destination country. For a complete list of prohibited items, please refer to our Terms of Service.
6. Can I send medicines internationally?
Yes, we offer a specialized medicine courier service for international deliveries. All shipments must comply with international regulations, and you may need to provide a prescription or additional documentation depending on the destination country.
7. How do you handle excess baggage?
Our excess baggage service allows you to send extra luggage to your destination without the high costs associated with airline excess baggage fees. Simply drop off your luggage or schedule a pickup, and we’ll handle the rest, ensuring your bags arrive safely and on time.
8. What packaging is required for shipping sweets, pickles, or other food items?
Food items must be packed securely to prevent spillage or damage during transit. We recommend using airtight containers and proper cushioning. Our team can assist you with suitable packaging options to ensure your items reach their destination in perfect condition.
9. What are the delivery timelines for international shipments?
Delivery times vary based on the destination, service type, and customs clearance. Typically, international shipments take between 3 to 7 working days. Please note that delays may occur due to customs inspections or unforeseen circumstances.
10. How are shipping charges calculated?
Shipping charges are calculated based on the weight, dimensions, destination, and type of service. For an accurate quote, please contact our team with your shipment details.
11. Can I insure my shipment?
Yes, we offer insurance options for valuable or sensitive items. Insurance covers loss or damage during transit, giving you peace of mind. Please inquire about insurance coverage when booking your shipment.
12. What should I do if my package is delayed or lost?
In the event of a delay or lost package, please contact our customer support team immediately with your tracking number. We will investigate the issue and provide you with timely updates and solutions.
13. Are there any additional charges for customs clearance?
Customs duties, taxes, and clearance fees may apply to international shipments. These charges are determined by the customs authorities in the destination country and are the responsibility of the recipient unless otherwise agreed upon.
14. How can I make a payment for my shipment?
We accept various payment methods, including cash, credit/debit cards, and bank transfers. Payments are typically made at the time of booking.
15. How can I contact customer support?
You can reach our customer support team via:
- Email: kumar.pvvss@gmail.com
- Phone: +91 86886 24545
- Address: 1-8-506/55/A, Prakash Nagar, Begumpet, Hyderabad - 500016